Technician helpdesk
As the Technician hotline, the technician Helpdesk deals with the resolution of Incident S Technique S at the request of user.
But, most of the time, it has, in addition to the Téléphone, others Outil S to assist the user. Let us quote, among those, the Email, the Télémaintenance and the assistance on site.
More and more, one gathers the trade S of technician hotline or helpdesk under the term of Customer support.
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