Management of the incidents
Definition
The management of the incidents is one of the six processes of the " part; Support of service" good practices ITIL.
An incident is an event which does not form part of the standard operation of a service and which causes, or can cause, an interruption or a reduction in the quality of this service.
Objectives
The objective of the management of the incidents is the start-up, within the shortest times, by minimizing the impact on the users.
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