The after-sales service is a special service of a Entreprise, ensuring the starting, maintenance and repair of a well that this company sold.
This term is very employed within the framework of Consumer goods like the electric household appliances and the Automobile, where it is often associated with maintenance.
In the lines of business pure, one generally employs the expression Customer service, which is more general, insofar as it includes the whole of the client relationship.
It is noted that the companies which have an long experience of the after-sales service are also well positioned in the quality of the Customer service.
" Is the after-sales service fatally a center of cost? " With this question, Jean Claude Brucher of course answers by the negative one, asserting that the SAV can become source of profit, provided that specificities of its management (apprehension of the costs, accuracy of the invoicing, development of complementary offers, measures satisfaction…) are controlled.
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